Your information
Privacy, explained clearly.
How smartMI Services handles personal information across our website, support services and smartMI App.
Effective date: 28 July 2026
1. Who this policy applies to
This policy applies when you use the smartMI Services website, contact our support team or use the smartMI App. smartMI Services (Pty) Ltd is the responsible party for personal information processed through these services, unless another organisation is identified for a specific activity.
2. Information we process
We may process identity and contact details, including your name, cellphone number, email address and identification number; policy and cover information linked to you; payment-history information; family and policy-role information; support communications; and limited technical information needed to operate, secure and troubleshoot the service.
3. How we use information
We use personal information to verify account access, display policy information, provide support, maintain service security, investigate technical problems, improve reliability and meet legal or regulatory obligations. We do not use information for an unrelated purpose without an appropriate legal basis.
4. Verification and account access
The app may match a cellphone number, email address or identification number to a policyholder record and issue a time-limited verification code. Verification helps protect policy information from unauthorised access. You are responsible for keeping your device and verification codes secure.
5. Service providers and transfers
We may use trusted technology, hosting, communications and operational providers where reasonably necessary to deliver the service. Providers may process information only for agreed purposes and subject to appropriate safeguards. Where information is processed outside South Africa, we take reasonable steps to apply protections required by applicable law.
6. Retention
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, to maintain accurate policy records, resolve disputes or comply with legal obligations. Retention periods may differ depending on the type of record and applicable requirements.
7. Security
We use reasonable technical and organisational safeguards designed to protect information against loss, misuse and unauthorised access. These include controlled account access and protected service connections. No online service can guarantee absolute security.
8. Your choices and rights
Subject to the Protection of Personal Information Act, 2013 (POPIA), you may ask whether we hold personal information about you, request access or correction, object to certain processing, or request deletion where the law permits. We may need to verify your identity before acting on a request.
9. Account deletion
You may request deletion of your smartMI App account and associated app-access data. Some policy, transaction or compliance records may need to be retained where required by law or for legitimate business purposes. Visit our Account Deletion page for the request process.
10. Children’s information
Policy information may include details about covered children where this is necessary to administer or display family cover. The app is intended for authorised adult policyholders and is not designed for independent use by children.
11. Changes to this policy
We may update this policy when our services, practices or legal obligations change. The latest version will remain available on this page, with the effective date shown above.
12. Contact us
For privacy questions, access or correction requests, or concerns about how information is handled, email support@smartmiservices.co.za or call +27 75 872 9621. You may also have the right to contact South Africa’s Information Regulator.